We are confident that you'll love your new sunglasses. However, if for any reason you're not completely satisfied, we offer free returns within Australia for 30 days from the date of purchase on all orders over $150*.

*Refunds are not applicable on postage charges and red-line sale items. Please check if your order is eligible for a refund.

If your order doesn't qualify for free returns, Sunglass Connection offers a returns service for $7.95. If you have selected to return your item for a refund, the $7.95 fee will be deducted from your total refund. 


Australian Returns

If you decide to exchange or return your purchase, simply follow these easy steps:

1. Try on your purchase in the comfort of your home, and if you wish to return it, please contact our dedicated customer support team at support@sunglassconnection.com.au

2. Our friendly support team will promptly email you with a personalised return label and our return form. You have the convenience of printing your return shipping label at home or opting for the Post Office to assist you.

3. Carefully package all items in protective packaging, similar to how you received them. Please ensure that the sunglasses remain unworn, with all tags and boxes intact.

4. Include the completed return form inside your package and attach the postage label to the outside of the parcel, ensuring the barcode remains visible and uncovered.

5. Lodge your parcel at your local post office for a seamless return process.

6. Your return may take between 7-10 business days to arrive. Once we receive your return, our team will have your return processed within 48 hours.

Please note if the return doesn't meet the return lodgement requirements or bears signs of being previously worn, a postage fee will be charged for the returns label, and the item will be returned back to you.

*This offer applies per order with a minimum order value of $150 and excludes sale items, purchases made during promotions and site-wide sale events Free returns are not applicable to international orders. All returns are shipped with standard shipping.

We value your shopping experience and provide a flexible and easy return policy for your convenience. However, we monitor frequent return activity, and continued breaches of our policy may result in flagged orders or future orders being refused at our discretion.

International Returns
For Australian orders, you have up to 60 days from delivery to return your item to our warehouse. Refunds are not applicable on any postage fees or sale items.

1.   Complete the Exchange & Returns Form. Please ensure all fields are completed for a prompt return process

2.   Pack all items with the completed returns form in protective packaging, similar to how you received them.

3.   Address your package, making sure you remove or cover the original shipping label to:
Sunglass Connection Returns
1/62 Township Drive
Burleigh Heads, QLD, 4220

4.   Visit your local post office and send. For security, we strongly suggest using an ensured registered postage method as Sunglass Connection is not liable for lost return parcels.

Free returns are valid within 30 days on purchases over $150* within Australia. *This offer is valid per order with a minimum order value of $150. Offer excludes sale items and items purchased during promotions and site-wide sale events  Free Returns exclude international orders. All returns are shipped with standard shipping.

1. Try on your purchase in the comfort of your home, and if you wish to return it, please contact our dedicated customer support team at support@sunglassconnection.com.au

2. Our friendly support team will promptly email you with a personalised return label and our return form. You have the convenience of printing your return shipping label at home or opting for the Post Office to assist you.

3. Carefully package all items in the protective packaging, similar to how you received them. Please ensure that the sunglasses remain unworn, with all tags and boxes intact.

4. Include the completed return form inside your package and attach the postage label to the outside of the parcel, ensuring the barcode remains visible and uncovered.

5. Lodge your parcel at your local post office for a seamless return process.

6. Your return may take between 7-10 business days to arrive. Once we receive your return, our team will have your return processed within 48 hours.

Please note if the return doesn't meet the return lodgement requirements or bears signs of being previously worn, a postage fee will be charged for the returns label, and the item will be returned back to you.

If your purchase isn’t suitable and you wish to make a return, you are welcome to return your order for a refund or exchange in line with our returns policy. Please see our simple rules of return:

1.   You have 30 days from delivery to return your item(s) to our warehouse for Australian orders and 60 days for International.

2.   Items must be in the original packaging and original condition.

3.   Items must be unworn and unused with original tags still attached.

Full-price items:
All items can be returned for a refund or exchange.

Sale items:
All sale items can be returned for an exchange only. Sale items are identified in the sale section and have their price listed in red.

Items purchased during Sitewide Sale Events or with a promotional code:
All items are eligible for a refund or exchange unless stated otherwise.

Please note all shipping fees are non-refundable and excluded from your total exchange value. Refunds are not applicable on postage charges or lay-bys.

If you would like to exchange your sunglasses, please return them along with the completed Exchange and Returns form within 30 days of purchase for Australian orders and 60 days for International orders. We ask that the customer covers the return shipping charges. Once your return has been received, it will be processed by our warehouse within 48 hours. 

In the event of any price difference, accounts will be in contact to arrange the additional payment before processing your exchange. If the amount is less, this will be automatically refunded back to your original payment method.

If the item being returned was damaged, defective, or incorrect due to a warehouse error, we will gladly pay for the return shipping cost upon assessment. If damaged, we ask you send an email with image to support@sunglassconnection.com.au. Once assessed, we will email you a returns label.

For change of mind returns, we ask that you pay for the return shipping cost. All international shipping costs are to be covered by the customer.

As soon as your return is received and processed by our team, you will be notified by email. Once received in our warehouse, your return will be processed within 48 hours and you will be notified via email once completed.

If you have posted your return and haven’t heard from us, please check the tracking details of your returning parcel. If this is showing as delivered, please contact us via support@sunglassconnection.com.au and we will investigate your return.